i-cellar.com

We know how frustrating it is to buy something based on photos when detail and color matters. Your supposed grey Gucci handbag ends up green, you never noticed the hairline cracks in that Hummel, the quilt meant to match your bedroom suite is completely off-color and doesn't match at all, that painting meant to adorn your entryway is faded but looks normal in the photo, or that blue guitar is a perfect fit for your band, but is actually purple. Our photographer photos your items under strict lighting environments, so the colors and details are natural and correct on the majority of displays. If you consistently see incorrect colors, here's a simple guide to help fix your monitor display problems.

 

...and here's our business policies:

We conduct our consignment business through eBay with a simple slogan, “Just Sell It”! We never have reserves, and the majority of our auctions start at a fraction of the item’s worth to encourage bidding.

Payment
All items must be paid for by PayPal within 3 days of the end of auction. PENNSYLVANIA RESIDENTS pay 7% Sales Tax.

Shipping
Shipping Insurance is already included in Shipping and Handling. Shipping costs vary based on weight, size, amount/type of packaging materials; we never make money on shipping but must cover our costs of packaging materials, time, and prepaid insurance. Sometimes we need to repackage items in larger boxes which puts them into a different shipping category. To avoid increasing your shipping costs, we may switch to a different shipping class (Parcel, Media, Flat Rate, First Class, etc) --  Please contact us if you need expedited shipping. Once your payment has cleared, most orders are processed and shipped out by the next business day (sent 1-2 Business days from the time of payment for the item). Although we package items with care, we are not responsible for items damaged during shipping. Items damaged during shipping are not returnable. If items are damaged during shipping, please keep all the contents and original packaging materials, and contact i-Cellar immediately.

Returns
We make our best effort to describe items exactly as they are, straightforward and honest. It's important to us that you are happy with your purchase. While we do as much research as possible when listing and pricing our items, we are not experts in most categories of antiques, collectibles, jewelery, etc. If you are an expert with particular items we have listed and require or can provide more information, we would happily oblige and be grateful for you're knowledge. Regardless, please ask any questions before bidding. We are easily reachable, reasonable, and glad to help! You can contact i-Cellar at (412) 220-2272 or email This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

If you feel we have made a mistake and an item is not as described, please contact us within 3 days (preferably the day you received the item) to discuss. If we determine that the item is not as stated, then ship it back to us, and once we receive it and verify it is in the same condition as when we shipped it, we will issue you a refund minus shipping/handling. The buyer is responsible for the cost of shipping the item back to us, with insurance. Items damaged during shipping are not returnable. We cannot provide International Returns.

Item Conditions
We do not attempt to clean our consigned items in any way. We might dust off delicate items, or give a soft dry wipe to smooth metal or stone, but will not risk affecting the item by an incorrect cleaning method. Since many of our items require specific methods of cleaning or restoration (antiques, collectibles, jewelry, etc), we leave that to consignors or successful bidders. Should you require us to "wipe off" or move a part of an item to see markings, we'll correspond with our consignor before doing so and if they give us permission, we will honor your request.